These are the frequently asked questions about the CenturyLink internet service provided in Daybreak.

  1. Can I use my own internet provider? 
    1. Yes, you can get your own internet provider (Comcast, etc.). However, the internet payment will still be collected as part of your assessments and you will not be refunded.
  2. Why doesn’t my house come with internet?
    1. Some of the homes in the original part of Daybreak, namely Founder’s Village, are not set up for CenturyLink internet. In this case, you may choose your internet provider and you are not charged an internet assessment fee.
  3. Do I need to call CenturyLink and set up my internet when I move into my new home?
    1. If you are moving into a new build, yes, you will need to call CenturyLink and have them set up the internet. Otherwise, the password and modem should have been left at the house and you are ready to go.
  4. How do I increase my internet speed?
    1. We recommend taking a look at your router. It may be old and need replacing. If the sticker on your modem does not say ‘5g’ you can call CenturyLink and have them install a new modem for free. All homes in Daybreak should have a speed of 200 Mbps. 
  5. Do I need to plug into the ethernet?
    1. Using wifi alone will not provide the best internet service.
    2. Plugging in a computer, Roku tv, apple tv, etc. to the ethernet will eliminate buffering issues.
    3. Another solution is to install additional wifi access points on the main floor of your home and plug them into the ethernet.
  6. Why is my internet slow?
    1. Is your modem in the basement? If so, you can use the home-run wiring to plug into the modem and add another router upstairs.
    2. Have you tried adding Wifi extenders in the home?
    3. Is there anything that can be plugged directly into the modem cutting down the number of devices on Wireless?
    4. If you still need assistance, please call our tech support and a technician may need to come to assist, possibly replacing the modem if needed. 
  7. Internet Down? Not Working?
    1. Try resetting the modem, you can do this in two different ways:
      • Unplug the modem from power for 30 seconds, then plug it back into power and let it reboot for a couple of minutes.
      • On the back of the modem, there is a pinhole you can use a pen tip or a paperclip and hold down for 20 seconds. This will reset the modem to factory settings and reboot the modem.
    2. Check that cords are properly plugged into the modem.
    3. Make sure the modem is getting power. The light on the front should be illuminated.
    4. If these troubleshooting steps still do not work, call for a technician visit.

Special thanks to resident Jared Foley for helping us compile this information.

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